Shipping Policy
Effective date: September 28, 2026
We ship to the United States and internationally. Shipping costs and estimated delivery times are shown at checkout before you pay.
1. Who ships your order
- Print-on-demand items (apparel, puzzles, and similar) are printed and shipped by our fulfillment partner, Printful. Each item is made to order, so production typically takes a few business days before shipping. Items in one order may arrive in separate packages.
- Original artwork and prints are packed and shipped by us from Colorado within 7 business days.
- Digital downloads are delivered by email and on the order confirmation page right after payment. Nothing is shipped.
2. Tracking
You'll receive an email with tracking information when your order ships.
3. International orders
International customers are responsible for any customs duties, import taxes, or brokerage fees charged by their country. These are not included in our prices or shipping costs, and we can't predict them. Refused packages are not eligible for a refund of shipping costs or duties.
4. Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address you provided. If you notice a mistake, email us right away; we'll fix it if the order hasn't shipped.
5. Lost, stolen, or delayed packages
If tracking shows your package as delivered but you can't find it, please check with neighbors and your local carrier first. If a package is lost in transit, email us and we'll work with the carrier and Printful to resolve it. We aren't responsible for delays caused by carriers, customs, weather, or other events outside our control.
6. Damaged in shipping
If your item arrives damaged, email executiveorganizeak@gmail.com within 30 days of delivery with your order number and photos of the item and packaging. See our Terms of Sale & Refund Policy for how we make it right.
7. Contact
Email executiveorganizeak@gmail.com with any shipping questions.
